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 FREQUENTLY ASKED QUESTIONS

 SHOPPING INFORMATION


SHIPPING AND PROCESSING INFORMATION


PRIVACY AND SECURITY INFORMATION

  SHOPPING INFORMATION

Will you hold the order and ship it at a later time?
We regret that online orders cannot be held/reserved for later shipment. We can, however, delay the ship date, but your credit card will be charged as of the order date.
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Can I order by telephone?
We regret that telephone orders cannot be accepted. Orders need to be submitted online, and will only be processed after passing credit card fraud verification.
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What forms of payment are accepted for online purchases?
We accept Visa, Mastercard, American Express, Discover, Diners, JCS, and Paypal.
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What type of operating system and browser do I need to shop on the Arabic Bookshop website?
We test our site on new versions of browsers and do our best to offer an optimal experience on the latest versions of all browsers and platforms. Our site is optimized for Microsoft Internet Explorer versions 6.0 or higher and Mozilla Firefox version 2.0 or higher. If you are using AOL and are experiencing problems, try using Internet Explorer or Mozilla Firefox while connected to AOL. If you are using a Macintosh computer, our site is compatible with OS9.0, OS10, and Safari version 3.1.1 or higher.
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Will Arabic Bookshop send an order confirmation via email?
Yes. We will send you a message confirming your order within one hour.
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How can I find out the status of an order placed online?
Your order becomes available for online status-tracking one hour after it is placed. You can track your order status online by visiting the Order Status page. You'll need to log in to use this service.
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How can I make a change or cancel my order?
Most orders placed on Arabicbookshop.net are processed within 24 hours, so we can get your items to you as soon as possible. To make a change or cancel your order, please email us at sales@arabicbookshop.net within 24 hours of placing your order.
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What is Arabic Bookshop's return policy?
All of our items are guaranteed as described and are only shipped on approval. We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us of any damage. We will arrange for a prompt replacement. If, within 7 days you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value, unless the return is a result of our error.
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How do I return merchandise?
If you wish to return an item, we ask that you notify us first via email at info@arabicbookshop.net. A sales representative will reply and consult with you to make the necessary shipping and insurance arrangements to ship the item back safely via DHL. Please don’t refuse delivery of your order. Refusing delivery may increase the amount of time that is needed to process your credit.

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When will I receive credit for my return?
If you decide to return an item for a refund or credit, you will usually receive your credit within 7 days of the date that we received the returned product. We provide your credit using the same form of payment that you used to pay for an item.
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Can I save items in my shopping cart for purchase at a later date?
Yes. Items added to your shopping basket and not purchased we be automatically saved to be purchased at a later date.
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SHIPPING AND PROCESSING INFORMATION

What are my shipping options?
We use DHL for all our shipping needs. Our shipping and processing charges are intended to compensate our company for processing your order, handling and packing the products you purchase, delivering them to you, and covering related overhead. Most purchases are shipped from our warehouses to arrive within five business days. If there is a delay, we will notify you by email. Items ordered together may not arrive in the same box or at the same time.

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How are shipping and processing surcharges calculated?
Shipping and processing charges are based on the number of items ordered. Your Total Shipping & Handling Fees = Per-Shipment Cost + (Number of Items x Per-Item Cost). Per Shipment Cost = $15, Per Item Cost = $7. Each volume is considered an item when calculating the shipping charges of multi-volume book sets.
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What are Quick Ship items?
Quick ship items require the least processing time: time from placing your order until shipping. As long as the items are available on the market and are not held at Customs for inspection, you should receive within a two week time frame. There is no additional charge for Quick Ship delivery.

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What are extra shipping charges?
Multi-volume book sets and serial runs require extra charges to cover the shipping costs. You will be emailed notifying you of the itemized extra required charges and detailing the reason. You will need to accept the charges for your order to process and ship.
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Can orders be shipped to a P.O. Box?
Yes, items can be shipped to a P.O. box address, as long as it is your credit card's bill-to address.
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PPRIVACY AND SECUTRIY INFORMATION

What is Arabic Bookshop's privacy policy?
We are committed to respecting your privacy and recognizing your need for appropriate protection of personally identifiable information you share with us. In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. However, there may be times (such as when you make a purchase) at which we ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, etc. We will never cross-reference information, including personally identifiable information about you, with any other third party, in order to prevent such persons or entities from contacting you regarding their products and services.
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When I submit credit card information online, is it secure?
Arabicbookshop.net has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Specifically, every page in the arabicbookshop.net ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it.

To help ensure others will not have access to your credit card information while on our Web site, we urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.
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What is the credit card verification number?
This number printed on your card provides a safeguard when a purchase is made using your credit card. For Visa, and Mastercard, it is the last three digits printed on the back of the card. For American Express, it is the four digits printed above the account number on the front of the card.
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Will Arabic Bookshop sell or rent my email address information to other companies?
We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, and analyzing trends and statistics. We will never sell or rent any of the collected information with any other third party, in order to protect your privacy.
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