The “usually ships in” time listed on each title’s detail page tells you how long we think it will take us to receive the item (processing time). The delivery time which is divided into processing and ship times, tells you how long we think it will take you to receive the item. Delivery times are only estimates based on the average processing and ship times, and do not include Customs processing. If your order will pass through Customs, please expect a delay. Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility. Larger orders and hard-to-find titles might require longer processing times.

It is possible for us to process your order and payment, only to find out that the title is sold-out, out-of-print, or currently not available on the market. In such a case, we will cancel your order, email you the detailed reason why, and issue you a full refund on your payment.

Our current digitized database listed more than 60,000 titles; however, we have catalogued more than 150,000 titles. As a result, it is very possible not to find a particular book at our website, even if the title is available on the market. If you cannot find what you are looking for, please email us with your request, so we can search the market and notify you if your title is available for sale.